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HowTo - Submit a bug report

Solution

What is needed for creating a bug report.

  1. Create a ticket at support.generalintegration.com
  2. Create a support package by running command as root
    • cd /home/oracle/admin/bin
    • ./bv-create-support-pkg.sh
  3. Upload support.pkg.zip to the ticket
  4. The URL and description of the error.
    • Send a screen shot of the error if possible.
  5. In BellVue or BellVue Core - save the following report as CSV
    • Jobs Report
  6. In BellVue Admin - save the following reports as CSV
    • Access Code Recovery
    • Action Log
  7. Attach these reports along with the ticket.

Thankyou.

Article details
Article ID: 14
Category: Knowledgebase
Date added: 2013-09-02 01:04:19
Views: 278

 
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